Inside FellowFlow
Everything your practice runs on, in one system.
Patient flow, referrals, clinic operations, billing, HR and compliance share one record and one login, for a single clinic or a whole group.
Medical Retina Clinic
Room 3 · Tuesday morning list
From referral to recall, in one system
Most practices run separate systems for referrals, bookings, records, letters and billing. In FellowFlow it’s one patient record, from the first letter to the next recall.
- 1
Referral arrives
Referrals come in through the referrer portal or the referral wizard. The AI referral assistant pulls out the key details and flags anything missing.
- 2
Triage and waiting list
Triage status and urgency are set in one place. Procedures, visits and investigations sit on waiting lists sorted by clinical risk.
- 3
Booking
Book straight from the waiting list into clinic templates with rooms and capacity. The smart waitlist matches waiting patients to cancelled slots.
- 4
Clinic day
Check-in puts the patient on the live clinic flow board, with wait timers and dilation countdowns.
- 5
Consultation
Findings are recorded per eye in each clinician’s VA notation. The AI scribe can draft notes for the clinician to check, and signing locks the record.
- 6
Letters and email
Signing drafts the GP and patient letters. They’re approved in a queue, then printed in bulk or emailed from the clinician’s own mailbox.
- 7
Treatment and surgery
Injections are checked against the plan and the eye, with batch and expiry recorded. Surgery runs through biometry, IOL choice and a three-stage safety checklist.
- 8
Billing, recall and audit
Invoice the patient, insurer or company and take card payments. The recall goes on the register and outcomes feed the audit reports.
The platform at a glance
FellowFlow is organised into 13 flows — the same structure your team sees on day one. Expand a flow and click any feature for a topline look at what it does.
Click a menu item to explore
This is the exact 13-flow structure inside the FellowFlow app. Expand any flow on the left and click a feature to see a topline overview of what it does and why clinics use it.
Your email, inside the patient record
Connect your Microsoft 365 mailbox and work your email without leaving FellowFlow. Send from the patient record, file replies to the right patient and keep the full history in one place.
- Your own mailbox, plus shared mailboxes you already use, such as reception or referrals.
- Email a patient, GP or referrer from their record. The email and attachments are logged automatically.
- File an incoming email to the right patient in one click. Nothing is filed until someone chooses to.
- Clinic letters go out from the clinician’s own address with the PDF attached.
Works with Microsoft 365 today. Google Workspace is next.
Built for NHS pathways
For NHS-contracted and private providers alike. Here’s what’s live today and what’s switching on next.
NHS ODS directory
Look up any GP practice, optical practice or trust. Import referrers in bulk by ICB, kept up to date weekly.
Referrer CRM by ICB and PCN
See every referrer by ICB, PCN and practice, with the value of referrals from each organisation.
NHS e-Referral Service (e-RS)
Worklist sync into Referrals and sending referrals to e-RS are built. They switch on once NHS onboarding is complete.
GOS 18 referrals
GOS 18 referral forms produced as a PDF from the exam, with GOS claim details kept on the record.
GOS claims to PCSE
Submitting GOS claims direct to PCSE, once NHS and PCSE onboarding is complete.
NHS Spine PDS lookup
Checking patient demographics against the NHS Personal Demographics Service.
Clinical safety
Clinical safety hazard log and safety case in the platform, with hazards logged for each clinical feature.
Records retention and CQC
A weekly review against NHS records retention periods, and CQC evidence across the five key questions.
Looking for a cost-effective, standalone HR system? FellowFlow People can help.
People records, leave, sickness, training, documents, e-signatures and pay run exports – on their own, for any UK business. Already run your clinics on FellowFlow? Add the same HR suite to your plan.
£2.50 per employee a month, minimum £25. Rota, expenses, recruitment, training and health & safety included at no extra cost. Contractors and volunteers free. No free trial – billing starts on the day you sign the agreement.
HR that runs alongside your clinics
Employee records, contracts, e-sign onboarding, rotas, policies and performance – included on Professional and Enterprise, and available as a bolt-on for Core.
Connect the tools you already use. Need one that isn’t listed? Ask us – new integrations may need development fees.
FellowFlow connects to more than 50 tools, most through an account you already hold with the provider. Here’s what’s live now and what’s coming.
Live now
Outlook Calendar
Microsoft TeamsApple Calendar (feed)Companies HouseNHS ODS organisation lookupConnect your own account
Set up and checked with you during onboarding.
Connect your own account
Set up and checked with you during onboarding.
SumUpRevolutPayPal
GoCardlessWorldpayKlarna
ClearpayZilchSumUp TerminalSquare TerminalHubSpotSalesforceZoho CRMWhatsApp BusinessTwilioVonageMessageBirdMicrosoft 365 mailbox
DocuSignTypeformCalendlyMailchimpGoogle ReviewsTrustpilot
Doctify
Top DoctorsGoogle DriveDropboxOneDriveSlackAsanaClickUpBambooHRWorkdayPersonioHiBobOpenAIAnthropicGoogle GeminiMistralGroqxAIPerplexityCohereHugging FaceComing soon
In development or awaiting supplier / NHS approval.
Coming soon
In development or awaiting supplier / NHS approval.
GOS claims to PCSEHL7 (ADT/ORM/ORU)
Healthcode
Zeiss FORUM
Topcon Harmony
Heidelberg HEYEX
NIDEK NAVIS-EX
Optos OptosAdvanceConnect your own account
Set up and checked with you during onboarding.
Connect your own account
Set up and checked with you during onboarding.
Outlook CalendarMicrosoft TeamsApple CalendarXeroSageQuickBooks OnlineStripeSquareSumUpRevolutPayPalGoCardlessWorldpayKlarnaClearpaySumUp TerminalSquare TerminalHubSpotSalesforceZoho CRMWhatsApp BusinessTwilioVonageMessageBirdMicrosoft 365 mailboxDocuSignTypeformCalendlyMailchimpGoogle ReviewsTrustpilotTop DoctorsGoogle DriveDropboxOneDriveSlackAsanaClickUpBambooHRWorkdayPersonioHiBobOpenAIAnthropicGoogle GeminiMistralGroqxAIPerplexityCohereHugging FaceComing soon
Payroll isn’t an integration: it runs in your own payroll software – Xero, Sage, BrightPay, IRIS, Staffology or Moneysoft – using your own licence and log-in. FellowFlow gathers pay items from HR and exports them for your payroll software to import (for Xero, a printable input sheet). Integrations connect to accounts you hold with each provider. Some integrations may incur third-party costs (subscription, transaction or usage charges payable to the provider) and set-up or development fees. Availability can depend on the provider approving access. Items marked “Coming soon” are not yet available.
Payroll isn’t part of FellowFlow. It runs in your own payroll software – for example Xero, Sage or your local payroll provider – using your own licence and log-in. Integrations connect to accounts you hold with each provider. Some integrations may incur third-party costs (subscription, transaction or usage charges payable to the provider) and set-up or development fees. Availability can depend on the provider approving access. Items marked “Coming soon” are not yet available.
Don’t see what you use? Tell us. New integrations may need development fees.
Book your demo
See the real product, walked through against your own practice’s workflow.
FellowFlow is launching in the US soon.
We’re bringing the same healthcare practice operating system to US healthcare providers. In the meantime, explore the UK product.
FellowFlow is launching in the EU soon.
We’re bringing the same healthcare practice operating system to EU healthcare providers. In the meantime, explore the UK product.